Premise
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Commercial & residential buildings

Run the building, not the phone.

Every request, booking, visitor and invoice gets a reference number, a timestamp and an owner. Your tenants stop calling to ask, and you stop having to remember.

Book a demo See how it works
Live in your browser today English & Arabic Free during the pilot
premise · maintenance

Maintenance

Tower B · sorted by priority, then oldest first

New request
Active12In progress5Resolved184
RefRequestSpacePriorityStatusAge
REQ-202608-042Water leak under sinkOffice 305urgentopen4h
REQ-202608-039Lift 2 stopping between floorsCore Bhighin progress1d
REQ-202608-037AC not coolingOffice 210highopen2d
REQ-202608-031Corridor light flickeringFloor 4normalin progress3d
REQ-202608-028Parking barrier readerLevel −1normalresolved4d
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8buildings in the register it was designed against
300+offices, shops and apartments modelled as real spaces
148tenant companies, each walled off from the others
26parts of the job it already covers, not a roadmap

Built with a Beirut operator running commercial and residential towers — against their real register, not a demo dataset.

The actual problem

It isn't that the work is hard.

It is that none of it is written down anywhere two people can both see. So the same question gets asked four times and the answer depends on who picks up.

01
"Did anyone fix the leak in 305?"

A tenant phoned it in on Tuesday. Whoever answered wrote it somewhere. Nobody can say whether it was assigned, or to whom, or when.

Now: a reference
02
"I paid that in cash last month."

Maybe. The receipt was a signature in a notebook, and the notebook is with someone who is out today.

Now: a receipt number
03
"Why is my share of the bill this much?"

Because of a calculation that lives in one spreadsheet on one laptop, which nobody else can open and nobody can check.

Now: a visible split
04
"There's someone downstairs for you."

Reception has a name on a scrap of paper and no way to confirm it was expected, or who let them in, or when they left.

Now: a scanned pass

One building, made legible

What you are watching is a building being drawn the way the software holds it — ground first, then a floor plate for each level, then the individual offices and apartments inside them, and finally one of those units reporting a fault.

It starts as a plot and a promise.

Eight buildings, three hundred spaces, a hundred and forty-eight tenant companies. All of it real, none of it written down anywhere two people can both see.

Floor by floor, it gets a shape.

Every space, every lease, every company that holds one. The register stops being a spreadsheet somebody keeps on their own laptop.

Then the people inside it.

Tenants sign themselves up and a manager confirms who belongs. Nobody chases a hundred and forty-eight email addresses first.

And now you can see the leak.

Office 305 reported a leak four hours ago. It has a number, an owner, and a clock running. That is the whole product.

REQ-202608-042 · office 305 · open 4 hours

Floor plate A unit Open request

The product

Four screens that replace the four phone calls.

Every one of these is live today. Nothing here is a mock-up of something planned.

A request stops being a conversation.

A tenant reports a fault from their phone and gets a reference back immediately. You see the queue in triage order — priority first, then oldest first — and how long each one has been open.

  • Reference numbers a tenant can quote on the phone
  • Reception can log one on someone's behalf, and the record says so
  • Assignee, category and status on every ticket
  • Photos attached by the person who found the problem
premise · maintenance

REQ-202608-042

Reported by Lina S. · Office 305 · Tower B

Assign
Statusopen
Priorityurgent
CategoryPlumbing
ReportedToday, 09:12 — 4h ago
Assigned toUnassigned
Logged byTenant, from the app

And the rest of it

Twenty-six parts of the job, already built.

Every one exists because it produces a record. That is the only thing on this list they have in common.

Recurring chargesRent, service charge, parking. Set once, invoices generate on schedule instead of being remembered.
DocumentsLeases, house rules, insurance certificates — shared with one company or the whole building.
AnnouncementsReach every tenant in one action, in the language they read.
EventsCollect replies, so you know who is actually coming.
DeliveriesReception logs a parcel and marks it collected. That record is the answer when someone says it never arrived.
Valet & parkingA tenant requests their car from their desk. The valet sees the queue in order.
Assets & vendorsLifts, generators, and the people who service them. Planned maintenance scheduled against the equipment.
Insurance & leasesWhat is expiring, visible before it lapses rather than after.
SurveysAsk the building a question and count the answers, instead of hearing from whoever came to the desk.
Notice boardA place tenants can post, and a bell that shows each person only what concerns them.
Space marketplaceList an empty office to the tenants you already have — the ones most likely to expand.
ReportsWhat was invoiced, what is outstanding, how the queue moved. Per building or across the portfolio.

More than one building

One account. Every building, kept apart.

Switch building and the whole platform follows. A tenant in one building never sees another building's data, and two companies in the same building never see each other's. That separation is enforced by the database itself rather than by hiding buttons, and an automated isolation suite runs before any release ships.

A
Your name on it

Each building carries its own name, logo and colour. Tenants see the building they rent from. Premise is the platform it runs on.

B
Arabic and English

Built for both from the start, including right-to-left layout — because half the people using it will not choose English.

C
Roles that mean something

Manager, reception, valet, tenant, resident. Each one sees the part of the building that is theirs and nothing else.

Who it's for

Three people use this, and they want different things.

Owners & managers

You want to stop being the system.

You know what is happening in your buildings because people tell you. Premise is the version where the building tells you instead, and the answer is the same whoever asks.

Book a demo

Reception & staff

You want the phone to ring less.

Passes, parcels, requests and bookings arrive as items in a list rather than as interruptions. When someone asks what happened, you have the answer on screen.

See the reception guide

Tenants & residents

You want to be told what happened.

Report it once, get a number, see it move. Your invoices, your receipts, your bookings and your building's notices, on the phone you already have.

Create an account

What it costs, and what we do

We set it up. You don't type in a spreadsheet.

Software nobody loads the data into is a demo. Onboarding is part of the product, not an upsell.

One product. No tiers. Everything on this page is in it. There is no comparison table here, because there is nothing to compare — no feature is held back for a higher plan, and nothing you rely on can be moved behind one later.
Setup is included, not quoted. We load your register, brand it, and train your managers and front desk. It is normal in this category to be charged an onboarding fee scaled to portfolio size. You will not be.
No per-tenant charge, ever. Invite the whole building. A platform that bills per user quietly punishes you for the thing it is supposed to encourage — getting everyone actually using it.

Pilot — open now

Free

While we onboard our first buildings. No card, no contract, and no charge appears without you agreeing it in writing first.

  • Every feature on this page, no tiers held back
  • We load your register from whatever you have now
  • Your name, logo and colour on it
  • Training for managers and the front desk
  • Us on WhatsApp through the first month
Book a demo

After the pilot

Per building

Priced per building, per month, based on how many spaces it has. Agreed with you before the pilot ends — never applied to you by surprise.

  • No per-tenant charge — invite the whole building
  • No setup fee for buildings we onboarded in the pilot
  • Export your data whenever you want it
  • Priced in a currency that makes sense for Lebanon
Talk about your buildings

No number here yet, and we would rather say so than publish one we would revise. It is set per building from the number of spaces in it, quoted in writing, and it will not be a surprise — the pilot ends with a price you have already agreed.

Getting started

Four steps, and nobody collects email addresses first.

The reason most building software never launches is the first day: someone has to gather two hundred email addresses before anyone can log in. This skips that entirely.

Read the guides
  1. Create your accountSign up with the email you already use. No invitation needed to get in the door.
  2. Say where you arePick your building, say whether you are a company, a resident or building staff, and choose your company from the list.
  3. The manager approves youThey see your request and confirm you belong. Until then you are in the app and can see nothing, which is the point.
  4. Start using itReport a fault, book a room, invite a visitor. Everything from then on leaves a record.

Apps

It already works on your phone.

Open Premise in your browser, then add it to your home screen. It opens full screen with its own icon and behaves like any other app. Nothing to install and nothing to update.

Coming soon to theiOS App Store Coming soon toGoogle Play
iOS
iPhone

Open premisepm.com in Safari, tap Share, then Add to Home Screen.

AND
Android

Open premisepm.com in Chrome, tap the menu, then Add to Home screen.

—
Same app either way

The store versions, when they land, are the same product. Nothing changes for anyone already using it.

Questions we actually get

Before you book.

Do tenants need an invitation to sign up?

No. Anyone can open the app and create an account with their own email, then say which building and company they belong to. A manager approves the request. Until they are approved they can see nothing — which is what makes open sign-up safe.

Does it work in Arabic?

Yes, including full right-to-left layout. It was built in both languages rather than translated afterwards, which is the difference between a form that works and a form that looks wrong.

Can one tenant company see another's data?

No. Separation between buildings and between companies is enforced by the database itself using row-level security, not by hiding buttons in the interface. An automated isolation suite runs before every release.

How do tenants pay?

However they pay you today. You issue the invoice, record how the money actually arrived — cash, cheque, bank transfer — and the tenant gets a numbered receipt. No card gateway is required, because that is not how rent is paid here.

What happens to our existing spreadsheet?

Send it to us. We load the register — buildings, spaces, tenant companies, leases — during onboarding. You do not retype anything.

What does it cost?

Nothing during the pilot. After that it is priced per building per month based on the number of spaces, agreed with you in writing before anything is charged.

Can we put our own name on it?

Yes. Each building carries its own name, logo and colour, so tenants see the building they rent from rather than a software brand.

Book a demo

Twenty minutes on your buildings.

Not a slide deck. You tell us how many buildings you run and where the time goes, and we show you the same thing set up for a building like yours. If it does not fit, we will say so.

  1. You send thisTwo minutes. No qualification form, no "a rep will reach out".
  2. We reply within a working dayWith a time, and the two or three things worth showing you specifically.
  3. Twenty minutes, screen sharedYour buildings on screen, not a generic demo tenant. Then you decide.
[email protected] Already a tenant? Create an account instead

We reply within one working day. No newsletter, no drip sequence — one human, one reply. What we do with what you send is set out in the privacy notice.