The deal, in the words we would use out loud.

In effect 26 September 2026 · Premise

Changes on 26 September 2026: Premise’s operator is now FindFetch S.A.R.L. (Lebanon); written for general availability.

Who you are contracting with

Premise is provided by FindFetch S.A.R.L. (Sole Partner), a Lebanese limited liability company registered under commercial register no. 2073544 at the First Instance Court of Baabda (Mount Lebanon), with its registered office at Lot 1707/4, Mansourieh, Lebanon. In these terms, “we” and “us” mean FindFetch. Contact: [email protected]. Full company details are in the legal notice.

FindFetch contracts with, and invoices, every building operator that subscribes to Premise, in Lebanon or abroad.

1. What Premise is 2. Who can have an account 3. Approval, and what it does not mean 4. How a building operator subscribes 5. Whose data it is 6. What you agree not to do 7. Availability, and what we do not promise 8. Ending it 9. Liability and law

1. What Premise is

Premise is software for running commercial and residential buildings: maintenance requests, room bookings, visitor passes, deliveries, documents, shared costs, invoices and receipts. A building operator — the company that manages the buildings — subscribes to it and gives access to the tenants, residents and staff of their buildings.

Using Premise — as a building operator or as somebody in one of their buildings — means these terms apply to you.

2. Who can have an account

You must be 18 or older. Premise is not built for children and must not be given to them.
Anyone can create an account, but an account on its own gives you nothing. Until a manager of a real building confirms you belong there, you can see no building, no company and no data.
Use your own email address and your real name. Accounts are the audit trail; an account under a false name makes the record worthless, which is the one thing this product exists to provide.
Your password is yours. Do not share it. Tell us or your building manager immediately if you think someone else has it.

3. Approval, and what it does not mean

When you sign up you say which building you are in, whether you are a company, a resident or staff, and which company you belong to. That is a claim you are making, not a fact we have checked. Nothing you declare takes effect until a manager of that building approves it, and they are the ones who know whether it is true.

Managers: an approval request shows you what a person said about themselves. Treat it as a claim to verify, the same way you would if they walked up to the desk and told you. If you do not recognise a name, ask before approving.

A manager can decline a request, and can remove someone's access later, at any time and without giving a reason.

4. How a building operator subscribes

A building operator subscribes by signing a customer agreement and order form with FindFetch, together with a data processing agreement. Subscribing never happens inside the phone app, and neither does paying.
The fees, currency, billing period, term, renewal and any price change are set by that signed agreement and order form, and nothing is charged outside them. No card is stored.
FindFetch invoices the building operator directly, wherever it is based. Fees and invoices are a matter between FindFetch and that building operator.
Tenants, residents and staff pay FindFetch nothing, and the app never takes a payment. It can show invoices your building operator issues to your company, but your relationship over rent and charges is with your building operator, and it is unchanged by this software.
If we change or remove a feature in a way that affects how you work, we will say so before it happens rather than after.
Where a building operator’s signed customer agreement differs from these terms, the signed agreement governs between FindFetch and that building operator.

5. Whose data it is

The building operator owns their data. Their register, their tenants, their requests, their invoices. We hold it for them; we do not acquire rights over it by storing it.
They can export it at any time, and we will help. Leaving does not mean starting again from nothing.
We do not use one operator's data to serve another, and we do not use it to train machine-learning models.
What we collect and how long we keep it is set out in the privacy notice, which forms part of these terms.

6. What you agree not to do

Do not enter health, genetic or other sensitive information in requests, messages or uploads. If we discover such information, we restrict access, notify your building operator and act on its documented instructions, unless applicable law requires otherwise.

Claim to belong to a building, company or role that is not yours.
Try to reach data belonging to another company, another building, or another person — including by probing for it.
Automate access, scrape the service, or extract lists of people or companies from it.
Upload anything unlawful, or anything you have no right to share.
Interfere with the service or its security, or test it without written permission.
Use it to harass anyone. A maintenance request is not a channel for abuse of the people who answer it.

We can suspend an account that does any of these, immediately, and we will tell the building operator why.

7. Availability, and what we do not promise

We work to keep Premise available and correct, and we take backups. We do not publish a guaranteed uptime figure; one applies only where a building operator’s order form states it. Premise is provided as it is.

Premise records what happens in a building. It does not perform the work. A logged maintenance request is not a repair, a visitor pass is not a security decision, and an invoice in the system is not a payment. Do not use it as the sole channel for anything urgent or dangerous — for an emergency, call the people who deal with emergencies.

8. Ending it

A building operator’s subscription runs, renews and ends as its signed customer agreement provides. When it ends, the building operator can have a full export of its data, on the timetable in that agreement.
You can ask for your own account to be deleted at any time. If you are attached to a building, we will tell the building operator, because records they are required to keep may survive your account.
If we end the service for a building operator, we do so as its customer agreement provides, and any data export it has asked for is delivered before the service ends.
We can suspend an account immediately for anything in section 6.

9. Liability and law

To the extent the law allows, our total liability to any building operator for anything arising out of Premise is limited to what they have paid us in the preceding twelve months. We are not liable for indirect losses, lost profit, or loss caused by data you entered incorrectly.

Nothing here limits liability for fraud, or for anything the law does not permit us to limit.

These terms are governed by the laws of Lebanon, and the courts of Beirut have jurisdiction. This does not take away any protection that mandatory law gives you. For a building operator with a signed customer agreement, that agreement’s liability, governing-law and venue terms apply where they differ from these.

If we change these terms materially we will say so in the app before the change takes effect. Questions: [email protected].