The deal, in the words we would use out loud.

In effect 22 August 2026 · Premise, Beirut, Lebanon

1. What Premise is 2. Who can have an account 3. Approval, and what it does not mean 4. The pilot, and what it costs 5. Whose data it is 6. What you agree not to do 7. Availability, and what we do not promise 8. Ending it 9. Liability and law

1. What Premise is

Premise is software for running commercial and residential buildings: maintenance requests, room bookings, visitor passes, deliveries, documents, shared costs, invoices and receipts. A building operator subscribes to it and gives access to the tenants, residents and staff of their buildings.

Using Premise — as an operator or as somebody in one of their buildings — means these terms apply to you.

2. Who can have an account

You must be 18 or older. Premise is not built for children and must not be given to them.
Anyone can create an account, but an account on its own gives you nothing. Until a manager of a real building confirms you belong there, you can see no building, no company and no data.
Use your own email address and your real name. Accounts are the audit trail; an account under a false name makes the record worthless, which is the one thing this product exists to provide.
Your password is yours. Do not share it. Tell us or your building manager immediately if you think someone else has it.

3. Approval, and what it does not mean

When you sign up you say which building you are in, whether you are a company, a resident or staff, and which company you belong to. That is a claim you are making, not a fact we have checked. Nothing you declare takes effect until a manager of that building approves it, and they are the ones who know whether it is true.

Managers: an approval request shows you what a person said about themselves. Treat it as a claim to verify, the same way you would if they walked up to the desk and told you. If you do not recognise a name, ask before approving.

A manager can decline a request, and can remove someone's access later, at any time and without giving a reason.

4. The pilot, and what it costs

Premise is currently free while we onboard our first buildings.
No charge will ever appear without you agreeing it in writing first. No card is stored, and no trial converts into a subscription by expiring.
After the pilot, pricing is per building, per month, based on the number of spaces in it, agreed with the operator before the pilot ends.
Tenants and residents never pay Premise anything. Your relationship over rent and charges is with your building operator, and it is unchanged by this software.
During the pilot we may change or remove features. If a change affects how you work, we will say so before it happens rather than after.

5. Whose data it is

The building operator owns their data. Their register, their tenants, their requests, their invoices. We hold it for them; we do not acquire rights over it by storing it.
They can export it at any time, and we will help. Leaving does not mean starting again from nothing.
We do not use one operator's data to serve another, and we do not use it to train machine-learning models.
What we collect and how long we keep it is set out in the privacy notice, which forms part of these terms.

6. What you agree not to do

Claim to belong to a building, company or role that is not yours.
Try to reach data belonging to another company, another building, or another person — including by probing for it.
Automate access, scrape the service, or extract lists of people or companies from it.
Upload anything unlawful, or anything you have no right to share.
Interfere with the service or its security, or test it without written permission.
Use it to harass anyone. A maintenance request is not a channel for abuse of the people who answer it.

We can suspend an account that does any of these, immediately, and we will tell the building operator why.

7. Availability, and what we do not promise

We work to keep Premise available and correct, and we take backups. During the pilot there is no guaranteed uptime figure, and it would be dishonest to publish one we have not yet measured over a meaningful period. Premise is provided as it is.

Premise records what happens in a building. It does not perform the work. A logged maintenance request is not a repair, a visitor pass is not a security decision, and an invoice in the system is not a payment. Do not use it as the sole channel for anything urgent or dangerous — for an emergency, call the people who deal with emergencies.

8. Ending it

A building operator can stop using Premise at any time, with no notice period and no exit fee during the pilot. Ask us and we will export everything first.
You can ask for your own account to be deleted at any time. If you are attached to a building, we will tell the operator, because records they are required to keep may survive your account.
We can end the pilot for a building with 30 days' notice, and we will export their data before we do.
We can suspend an account immediately for anything in section 6.

9. Liability and law

To the extent the law allows, our total liability to any building operator for anything arising out of Premise is limited to what they have paid us in the preceding twelve months — which, during the pilot, is nothing. We are not liable for indirect losses, lost profit, or loss caused by data you entered incorrectly.

Nothing here limits liability for fraud, or for anything the law does not permit us to limit.

These terms are governed by the laws of Lebanon, and the courts of Beirut have jurisdiction.

If we change these terms materially we will say so in the app before the change takes effect. Questions: [email protected].